PKL - History and Specialisation

PKL is a privately owned Australian company founded in 1995. Phoebe Lane, Managing Director started PKL focusing on candidate care as a core value proposition. Our logo reflects PKL’s core value proposition and business model. The three heads on the logo represent the candidate, the client and the consultant. Without all three parties, our philosophy falls apart. PKL’s aim is not only to understand its client’s business, culture and needs, but also to understand our candidate’s needs and their careers.

PKL has a differentiated marketing strategy, segmented by Office Support and Contact Centre recruitment with a personalised, tailored approach to our service. We have been supplying temporary and permanent Office Support recruitment since June 1995, building an enviable reputation and respectable reputation with our clients. The growth of the Contact Centre industry identified a gap in the market. In January 2002, PKL launched its Contact Centre recruitment team leveraging its resources and value proposition. At PKL we do not try to be all things to all people.
Rather, we focus on our capabilities and strengths and deliver what our clients and candidates value.

PKL has grown organically, acquiring clients and candidates through referrals and networks and retaining them through capturing and sustaining the value originally created. Throughout our growth, our high standards and professionalism have always been a key focus. Facilitating the needs of our clients and candidates and in order to provide further career paths for our staff, PKL opened an office in Melbourne in 2004.

Our effective execution, fully aligned systems, forward thinking leadership, choosing ‘the right people’, careful risk management and our passion and enjoyment of what we do are the winning elements behind our long-term success. Our success has also been a direct result of the people we employ. PKL brings together talented staff from a variety of backgrounds and creates a team that is focused, dedicated, ambitious and committed. The ongoing training, career opportunities and development offered to PKL employees, has resulted in PKL experiencing low attrition in comparison to our competitors. PKL offers its staff careers not jobs.

Our Mission, Our Values

PKL Mission

As a team, together we will continue to succeed based on our honest and efficient service in helping people achieve their goals

PKL Values

To provide a consistently high service of quality candidates, that we ourselves would employ and work with

Quality

We will not lower our standards. We aim to place candidates for longevity

Integrity

We have high professional morals

Respect our clients, candidates and employees

We are in business and are successful because of the combination of all three parties

Flexibility

PKL's infrastructure allows us to quickly adapt to the ever-changing environments and the demands of our clients

Pride

In our service, clients, candidates, employees and the company

Long term relationships

We aim to exceed our clients and candidates expectations and build successful relationships based on trust

People development

To provide a learning organisation

Office Support Recruitment

PKL is not interested in the quick 'place and run' recruitment service. We build mutually beneficial and successful relationships with both the client and the candidate. PKL places candidates for longevity. In a recent tender it was confirmed that 75% of the candidates placed with a client of PKL's are still with the company after 3 years.

Contact Centre Recruitment

In 2002 PKL launched a division of Contact Centre recruitment specialists who are exactly that, specialists. Our team of Consultants combine their Contact and Call Centre industry experience with their recruitment expertise to ensure they offer high quality staffing tailored for your specific needs and culture.

PKL Contact Centre Division consistently attracts, selects and retains experienced contact centre professionals.

With proven success in Contact Centre Recruitment, we consistently deliver fast, quality recruitment, efficiently and effectively to ensure your customers receive professional and first class customer service.

We recruit a variety of positions including but not limited to:

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